Merchant Signing Bonus Terms & Conditions:

CLICK HERE to read full T&C on Shift4 webstie.

Summary of key terms but *please* also read T&C's at links above: 

$5,000 Signing Bonus for new SkyTab customers who meet specific conditions.

To qualify, the business must:

• Be an established restaurant (open for at least 12 months).
• Switch from another POS system to Shift4’s SkyTab POS during the promo period.
• Must sign into a FULL POS deal.
• Sign a merchant processing agreement (MPA) with Shift4 between July 27, 2023 – March 31, 2025.
• Merchants need to submit application by September 30, 2025.
• Process at least $30,000 per month in transactions with Shift4 for the first two calendar months.
• Go live (process their first transaction) during the promo period.
• Have no payment processing relationship with Shift4 (or its partners) in the previous 6 months.
• Not be affiliated with an existing Shift4 customer (including franchisees).
• Bonus paid ~60 days after requirements are met. (see more info below)
• Shift4 can cancel or change the promotion at any time.
• Businesses must not violate any contracts they have with third parties to participate.
• Shift4 decides who qualifies as a "New Merchant" and can withhold the bonus if they suspect bad faith.

 5k Merchant Signing Bonuses - Important FAQs

Q. What exactly determines the “date first earned” mentioned in Terms & Conditions? 

The first month of processing the First day of the first fill month of processing. 

Q. Is the bonus typically received in month 3, or has there been a recent change? 

Yes the bonus typically pays the 3rd month ( after the first 2 months of processing) 

Q. Any additional details we should communicate to merchants to set proper expectations BESIDES what we already can read on Schedule A?
Unfortunately these 5k bonuses are sometimes missed / are not reviewed by Shift4's team until we ask about them, and paid in the next payment round. It is recommended to give merchants a bit of broader time frame and just advise after the first 2 months, Shift4 reviews for payment and it can take up to 60 days to receive the payment.

Q. If we're getting close to the end of a bonus deadline, does it have to go live (installed and processing)?

No. As long as the application is approved along with the other terms and conditions, Shift4 will honor and lock in that merchant for the 5k even if it's past the deadline of the bonus cut off.

Suggested additional verbiage from reps to merchants: “As long as you hit 30k the next two months, if you haven’t seen your 5k bonus by the end of (insert month) please let me know. Shift4 is always good for it, but every now and then there can be a slight delay.”

Q. What if the merchant didn't meet the required sales volume for the first 2 months?

To qualify for the $5,000 bonus, merchants must meet the required monthly sales volume threshold within the first 2 months of activation. If the merchant does not meet this volume requirement, they will not receive the $5,000 bonus. However, they are still eligible to receive up to 4 POS devices free for 10 "more" months.

Once installed, the merchant's account then automatically receives the deferred hosted software cost. If the merchant fails to meet the sales volume requirement during the first 2 months, the 10-month free POS period begins immediately after those 2 months, giving merchant a total of 12 months free up to 4 POS.

The program covers up to 4 POS devices, which includes standard SkyTab terminals (SkyTab Mobile/SkyTab POS). SkyTab Glass devices are excluded from the free POS program. If a merchant opts to include SkyTab Glass in their setup, they will be responsible for paying the monthly hosted software fee for each SkyTab Glass device, as it is not covered under the free device allowance.

NOTE: If an account goes Live on or before the 4th of a month that month counts, after the 4th it rolls to the next two full months. These accounts both went live after the 4th which makes June & July the qualifying months.

 If your merchant has any issues related to a 5k bonus that you are unable to help the referrer resolve: 

First, please ensure that your merchant is aware of the Terms & Conditions. Also please note that if you accidentally gave the merchant wrong info and they are upset because of that, we are unable to ask Shift4 to make an exception for your merchant and pay them out (i.e. if they didn't meet processing requirements) or pay them out sooner (i.e. merchant thought they'd get paid sooner). 

If you believe the lack of / delay in 5k payment to your merchant is an error on Shift4's end, please detail the situation / issue in an email and send it to Equip's referral liaison, Mary, at [email protected]. 

Shift4 has been clear that they do not want anyone besides the referral liaison to contact them about issues with referrals. Mary will ensure that your referral issue will be addressed as quickly as possible!